TERMS & CONDITIONS
CUSTOMER CARE
At My Spoiled Baby & Beyond, our customers are at the heart of everything we do. We are dedicated to making your shopping experience smooth, enjoyable, and reliable, from the moment you visit our store to the time your order arrives at your door.
Our Commitment to You
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We provide friendly, professional, and timely service with every interaction.
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Each order is handled with care, ensuring accuracy and quality every step of the way.
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We cherish your trust and strive to uphold transparency and equity in all our policies.
How We Support You
Our customer care team is here to help with:
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Order updates, delivery details, and product questions.
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Assistance with returns, exchanges, or policy guidance.
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General enquiries, feedback, or support with your shopping experience.
You can reach us via WhatsApp, email, or through our social media pages. We aim to respond to all messages within 24 hours during business days.
PRIVACY & SAFETY
Overview
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect personal information to process your orders and provide a seamless shopping experience. Such data may include:
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Your name, email address, phone number, and delivery address.
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Payment details (processed securely through third-party payment providers — we do not store full card information).
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Order history and preferences to help us improve our services.
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Device and browsing information, such as IP address and cookies, to enhance website functionality and analytics.
How We Use Your Information
We use your information to:
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Process and deliver your orders.
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Communicate updates, confirmations, or support related to your purchases.
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Personalise your shopping experience.
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Improve our website, products, and customer service.
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Send promotional updates (only if you opt-in).
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
We may use trusted third-party partners such as courier services (Knott’s Word Express, ZipMail, or bearer delivery providers) and payment processors. We only provide these partners with the information they need to carry out their specific services, and they are responsible for safeguarding your data.
Data Security
We take your privacy seriously. All transactions and personal information are protected using secure encryption and SSL technology. Access to personal information is restricted to authorised personnel.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and track website performance. You may choose to disable cookies through your browser settings, though some website features may not function properly.
Your Rights
You have the right to:
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Request access to the personal information we hold about you.
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Request correction or deletion of your data, where applicable.
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Withdraw consent to marketing communications at any time.
To exercise these rights, contact us at [insert customer support email].
Updates to This Policy
We may update this Privacy Policy periodically. We will update this page with the "Last Updated" date to reflect any changes.
Contact Us
If you have any questions about our Privacy Policy or how your data is used, please contact us at:
Email: spoiledbabyandbeyond@gmail.com
Phone/WhatsApp: 1876802-2534
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments