SHIPPING & RETURNS

SHIPPING POLICY

Order Processing

All orders are processed within 1–3 business days after your payment has been confirmed and cleared. You will receive a confirmation email once your order has been successfully processed and dispatched.

Please note that order processing times may vary during peak seasons or promotional periods, but we always strive to ensure timely dispatch.

Delivery Options

We deliver islandwide across Jamaica using trusted courier and bearer services. Delivery method and fees are automatically calculated at checkout based on your delivery address.

Kingston, St Andrew and Portmore

Deliveries are made Monday to Friday (excluding public holidays).
Delivery method: Bearer service (1-3 business days)

Other Parishes

Orders are shipped via Knutsford Express or ZipMail.
Delivery times typically range from 2 to 5 business days, depending on your location.

Delivery Fees

Delivery fees vary by location and are displayed at checkout once you enter your address. Fees are non-refundable and are subject to change based on courier rates or location accessibility.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking information (where applicable).

For bearer deliveries, our team will contact you directly to confirm delivery time and location details.

Unsuccessful Deliveries

If a delivery attempt is unsuccessful due to inaccurate address information or unavailability, additional delivery fees may apply for redelivery.

Contact Us

For questions regarding your order or shipping, please contact our customer support team at spoiledbabyandbeyond@gmail.com or 1876-802-2534

RETURN & EXCHANGE POLICY

We value your satisfaction and want you to love every purchase. To ensure fairness and product integrity, please review our return and exchange guidelines below.

Eligibility

Returns or exchanges must be requested within two (2) days after delivery.
Items must be in their original packaging, with tags intact, and no signs of wear, damage, or alteration.
All returned items will undergo inspection before an exchange is approved.

Non-Eligible Returns

We will not accept returns or exchanges if:

The item shows any signs of being worn, washed, or damaged.
The original packaging or tag is missing or tampered with.
The request is made after the two-day period.

Exchange Process

Contact our customer service team via 1876802-2534 or spoiledbabyandbeyond@gmail.com within 2 days of receiving your order.
Kindly provide your order number, a brief reason for the exchange, and photos illustrating the item's condition.
Once approved, you will receive instructions for returning the item for inspection.
After inspection and approval, an exchange or store credit will be issued.

Please note: Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.

Final Sale Items

Certain items, such as personal care products, undergarments, or clearance items, are final sale and cannot be exchanged.

Inspection & Compliance

If the returned item fails inspection or is found to be in breach of this policy, no exchange or credit will be processed, and the item will be returned to the customer at their expense.